Return period — Return requests must be made within 30 days of purchase. Requests made after 30 days cannot be accepted for a full refund or exchange.
Return eligibility — Returned items must be unused, in the same condition in which they were received, and in their original packaging. Please keep your receipt or other proof of purchase. Do not send an item to a manufacturer.
Return approval and refunds — After we receive and inspect an approved return, we will contact you by email to confirm whether the refund is approved or rejected. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional processing time before the refund appears.
Late or missing refunds — If an approved refund has not appeared, please first check with your bank or payment provider. If you still need assistance, email ninaperfumery@outlook.com.
Exchanges — We replace items only where they are defective or damaged. Please email ninaperfumery@outlook.com before sending any item for an exchange.
Return shipping — Unless confirmed otherwise in writing, the customer is responsible for the cost of returning an item. Return shipping charges are non-refundable and may be deducted from an approved refund where applicable. For higher-value items, we recommend a trackable shipping service.
Return instructions — Please email ninaperfumery@outlook.com before sending any item. If your return is authorised, we will provide the return instructions for that request.
Questions — For questions about this policy, email ninaperfumery@outlook.com.